Assistant
| Department | Support |
| Classification | Part Time |
| FLSA Status | Non-Exempt |
| Reports To | Manager, Support |
| Location | Remote |
| Pay Range | $10 – $14 Hour |
Position Summary
Support day-to-day operations across BlueBotPC and GR Host by assisting with customer communication, organization, scheduling, and general administrative tasks. Work closely with MATTFAULKNER to help maintain smooth business operations for both a professional consulting/MSP environment and a cloud hosting platform focused on Minecraft and game server hosting. This flexible remote role is ideal for someone who is dependable, organized, comfortable with technology, and able to adapt to a variety of support tasks as needed.
Responsibilities
Core Duties
- Respond to emails, messages, and customer inquiries in a professional manner.
- Assist with scheduling, task tracking, and general administrative organization.
- Support basic customer service and client communication activities.
- Help manage Discord servers, ticket systems, or internal communication platforms.
- Maintain records, spreadsheets, documentation, and internal notes.
- Assist with onboarding documentation, account setup, or service coordination.
- Support small business operations across hosting, consulting, and administrative workflows.
- Help maintain organization of files, digital assets, and business systems.
Secondary Duties
- Assist with social media posts, announcements, or community engagement.
- Help test new services, platforms, or internal tools.
- Perform light moderation within online communities or support channels.
- Assist with basic website updates or content management.
- Assist with event coordination, project planning, or internal initiatives.
This list is not exhaustive. Additional duties may be assigned as business needs evolve.
Qualifications
Required
- Strong verbal and written communication skills.
- Experience with common productivity and collaboration platforms.
- Ability to work independently and manage tasks in a remote environment.
- Strong organizational and time management skills.
- Professional customer service and problem-solving abilities.
- Willingness to learn new technologies and adapt to evolving workflows.
Preferred
- Experience with customer support, moderation, or online community management.
Technical Skills
- Familiar with Windows 10 & Windows 11
Competencies
Key behaviors and attributes for success in this role:
- Customer-focused communication.
- Attention to detail.
- Reliability and accountability.
- Ability to prioritize and multitask effectively.
- Team collaboration and professionalism.
- Initiative and self-directed learning.
- Documentation and process-oriented thinking.
Working Conditions
| Schedule | Monday – Friday 0900 – 1700 PST |
| Travel | None, Never |
| Physical Requirements | None |
| Environment | On Site |
Compensation & Benefits
| Title | Unit | Low Pay | High Pay |
|---|---|---|---|
| Assistant | Support | $10/Hour | $14/Hour |
- Professional development opportunities
Equal Employment Opportunity
[MATTFAULKNER] is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.